Catering Policy
What is included in pizza catering?
- Buffet Style, unlimited pizzas served on 6 foot table with fluffy crust, thin Italian style pizzas
- Our wood fired pizza oven trailer, fully solar powered with night lights that illuminate our red oven. We do not use a loud generator. We use kiawe wood, so there will not be smoke.
- Supplied kiawe wood
- Serving ware (paper plates, napkins, plastic forks if ordering salad)
- Team of 2-5 pizzaiolos (pizza makers and servers)
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Day of Event: Includes of 5-6 hours of onsite service. (1-2 hours set up, 2 hours food service, 1 hour clean-up).Pizzas will be placed on buffet table to be constantly refilled for 2 hours.
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2 hours of all-you-can-eat pizza service. Additional food service time can be added for an additional fee.
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Full set up and clean up of our pizza area only
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Trash bin for guests. We will take the trash home collected from our bin.
Setting up oven
On the day of the event, we will arrive 2-3 hours prior to serving time. Please meet us at the venue to let us know your exact oven placement. Depending on the wind and rain direction, we may need to place at a slightly different location than you intended.
Once the oven is set up, it takes us 30+ minutes to pack up and move the oven. If we have already set up the oven, and you desire us to move the oven, we can do it for a fee of another $200 oven set up fee. Please note that the serving time will slightly be delayed.
Vegan & Gluten-free Pizzas
We offer our homemade vegan cheese made out of cashew nuts at additional cost. We can also do pizzas with no cheese for no additional cost.
Our homemade pizza sauce and pizza dough do not contain any nuts, oil, sugar, onion, or garlic.
For our regular dough, we use special imported Italian flour for our regular pizza crust, which is more finely ground and easier to digest compared with American flour. We have heard numerous times from gluten intolerant customers that they were able to eat our regular pizza dough made from Italian flour. We offer gluten-free pizzas for additional cost, if available or cauliflower pre-made pizza.
We will need to know exactly how many gf pizzas you would like us to bring. Please give us at least 1 week's notice. Please note that we cook the gf pizzas in the same oven as our normal pizzas, but the oven fires at over 800 degrees so most of flour is burnt off. Those with celiac disease need to be aware that cross contamination is possible.
If you have any other dietary restrictions, please be sure to communicate with us at least 2 weeks prior to your event.
Finalized Guest Count + menu
We will check-in a month prior to the event to confirm the guest count, at which time the remaining balance will be due. If your guest count increases, we can accommodate additional guests up to three days before the event, and we will adjust the invoice accordingly.
Please note, however, that we are unable to reduce the invoice for any decreases in guest count within two weeks of the event, as we will have already sourced specialty ingredients and finalized staffing.
In the event of a lower-than-expected attendance, we are happy to provide any leftover pizza for you to keep. For food safety, we recommend storing leftovers directly in the refrigerator. As per Department of Health guidelines, food should be refrigerated within four hours of being served to prevent the risk of foodborne illness.
The finalized menu is due one month before the event. We encourage earlier submission whenever possible, as certain items on our menu require specialized ingredients that may need to be ordered several weeks in advance. Additionally, for menu items beyond pizza, we collaborate with partner chefs, and early confirmation allows us to coordinate their availability to ensure all your selections are prepared to perfection.
Rain
We are fully functional in regular rain and wind conditions and have pop-up tents to cover the buffet table and our workers. We can place buffet tables indoors, if possible. Closer to your event date, we can offer options and best solution so that we can continue your pizza party, even in the rain. Please see Cancellation Policy for details on switching dates and any additional fee that you may incur.
Required Space for our Oven Trailer
We require 13x13 feet of outdoor space to operate our wood fire oven trailer and additional space to set up a separate buffet table. We require 7 feet of width for our truck to bring in the trailer.
After you book with us, please send us a photo or video of where you envision to set up our wood fired oven trailer.
I have my own oven!
Amazing! We can use your oven to make pizzas! Please send us a photo of your oven.
Will you offer a discount if we use our oven?
We cannot offer discount by using your wood fired oven. We will have to arrive even earlier than if we were to bring our oven to start the fire to make sure temperature reaches to 800 F. We will bring all our equipment, including split wood.
delayed serving time
We recommend starting pizza service 30-90 minutes after the party invitation's guest arrival time. Most people in Hawaii tend to arrive late. In the situation where the serving time gets delayed by more than 30 minutes, we will have to add on additional serving time fee.
Extra Service
Please note that the quote we provide is for our staff to set up and clean up in our pizza area only. Our staff is busy prepping, making pizzas, and serving onto the buffet table that we do not have enough capacity to support outside our scope of catering service. We do have the right to refuse any additional help asked on day of, without consulting first.
If you require extra service, such as bringing pizzas to your sit down table, pouring water into your glass, assisting in any other cleanup, we are happy to provide you pricing and availability of additional staff for support prior to event date. We will need to know prior with the exact list of tasks.
Photo & Video
During your event, we will take photos and videos of our team making pizzas. We use them in our social media and website for marketing purposes. Some of your guests may be in the photos and videos. If you prefer that we not take photos and videos, please let us know so we can respect your privacy.
Cancellation
We understand that unseen circumstances may happen and you may have to cancel your event with us.
In this instance, our Cancellation Policy is below:
-We receive many inquiries, especially on Fridays, Saturdays, and Sundays. Once you put down your deposit, we are committing to your date and rejecting other potential parties interested in the same date. If you are considering rescheduling your date, please note that there will be a fee of $250.
-If you decide to cancel at least 91 days prior to your pizza party, your deposit is refundable minus $700 fee.
-If you decide to cancel your pizza party 31-90 days prior to your event date, your deposit is non-refundable, as we may have had to decline other pizza inquiries on your date. You may use this credit within 1 year to rebook another event in the future.
If you decide to cancel the event 30 days prior to your event, you will be charged in full for the quote amount. This credit can be used within 1 year to rebook another event in the future.
-We may use another vendor/chef to supplement your party such as local food, charcuterie board, salad, or dessert. In case of cancellation after deposit is made, there could also be additional fee, as we have already paid the deposit to the other food vendors.
-We are fully functional in regular rain and wind conditions and have pop-up tents. We can place buffet tables indoors, if possible. Closer to your event date, we can offer options and best solution so that we can continue your pizza party, even in the rain.
-In the event that you want to change date due to extreme upcoming weather (such as hurricane or flash flood warnings) you can change date up to 3 days after event date with no additional fee, given you give us 48 hour notice, if we are available. Any date change after 3 days will incur extra fee of $250 for ingredient and labor cost.
-If we are unable for emergency or any reason to fulfill catering services, due to unseen emergency, all payments will be refunded in full.